Image accuracy is not guaranteed We source our product images from a third party data provider and as such cannot guarantee their accuracy in depicting the product in question. You may wish to verify images on the manufacturer’s website or contact us for advice before ordering

Electronic HP Care Pack Next Business Day Hardware Support with Defective Media Retention - extended service agreement - 3 years - on-site

Part Code:
U02BYE
Electronic HP Care Pack Next Business Day Hardware Support with Defective Media Retention - Extended service agreement - parts and labour (for 3/3/0 warranty) - 3 years - on-site - 9x5 - response time: NBD - for ZBook Create G7, Power G7, Studio G7; ZBook Firefly 14 G8; ZBook Fury 15 G7, 15 G8, 17 G7
Key Selling Points
  • Remote problem diagnosis and support
  • Next business day onsite response
  • Escalation management
  • Defective Media Retention Service
Increase equipment availability and productivity with high-quality onsite and remote support for your HP hardware, as well as selected multivendor equipment. This flexible HP Care Pack packaged service covers desktops, workstations, servers, notebooks and laptops, network equipment, and printing.
  • Remote problem diagnosis and support
    HP Services uses electronic remote support tools to isolate your problem and facilitate resolution.
  • Next business day onsite response
    For issues that cannot be resolved remotely, an authorized HP Services representative arrives at your site the next day after your call has been logged and for which you have a contracted service window. HP Services returns your covered hardware to operational condition, repairing or replacing components or entire units as necessary. Your coverage includes all required parts and materials.
  • Escalation management
    Established escalation procedures enlist specialized expertise from HP and selected third-parties.
  • Defective Media Retention Service
    A standard hardware warranty or service contract requires payment for a replacement part if a defective one is not returned to HP. This option lets you protect sensitive data by keeping your defective disk, without paying for the replacement.
General Specs
Brand HP
Model Electronic HP Care Pack
Manufacturer Warranty
Service & Support / Location On-site
Service & Support / Response Time Next business day

Product Faqs

Ask a Question




Ask a Question


Sort by   
  • How long does it take for delivery?
    Question by: C Smith on 2021-06-11

    Orders placed via the website before 5pm (Monday - Friday) are usually delivered the next business day. Orders placed over the weekend and bank holidays are despatched the following business day. Please note that orders being shipped to offshore or remote locations may take 2-3 days to be delivered.

    Answer by: admin on 2021-06-11 01:31:17
  • Is this product brand new?
    Question by: G Clarkson on 2021-08-15

    The vast majority of the items we sell are brand new, but we sometime have other product grades available, which provide a great solution for those businesses that are perhaps on a tighter budget. You can see the condition or grade of stock for every product featured on our website. The condition is shown on the top right-hand side of each product page.

    Answer by: admin on 2021-08-15
  • Why is this product much cheaper than I've seen elsewhere?
    Question by: H Anderson on 2022-02-10

    Our expertise with the leading technology manufacturers such as Dell, HP, Lenovo and Microsoft allows us to source the most popular products at the best possible prices and pass those saving onto you. As well as special deals and exclusive products, we can often command volume related discounts because we buy and hold physical stock unlike many of our competitors.

    Answer by: admin on 2022-02-10
  • What is your returns policy for this product?
    Question by: D Jones on 2022-03-13

    We hope you'll be pleased with any product you purchase from us but we appreciate that there are times when you might need to return items to us. We have slightly different returns processes based on whether you are a business or a consumer and the reason for the return. We've summarised the key returns information here but please refer to our terms and conditions for full details.

    Answer by: admin on 2022-03-13