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HPE Pointnext Tech Care Basic Service - extended service agreement - 5 years - on-site

Part Code:
HY5B3E
HPE Pointnext Tech Care Basic Service - Extended service agreement - parts and labour - 5 years - on-site - 9x5 - response time: NBD - for P/N: P55244-B21, P55245-B21, P55246-B21, P55247-B21, P55248-B21, P55280-421, P55281-421
Key Selling Points
  • Remote problem diagnosis and support
  • On-site hardware support
  • Replacement parts and materials
  • HPE Visual Remote Guidance (VRG)
  • HPE InfoSight dashboards
  • HPE InfoSight workload insights
  • Firmware updates for selected products
  • Collaborative Support and Collaborative Assistance
HPE Pointnext Tech Care (HPE Tech Care) is the operational support experience for HPE hardware and software products (HPE products). HPE Tech Care helps IT teams focus on moving the business forward by proactively searching for better ways to do things, as opposed to just focusing on reactive issues. HPE Tech Care goes beyond traditional support by enabling direct access to product-specific specialists and providing general technical guidance to help customers not only reduce risk but also continually search for ways to do things more efficiently. HPE Tech Care customers can get help through multiple channels that include telephone, HPE moderated forums with defined response times, automated incident logging, and a real-time chat facility. The service provides access to expert technical resources with specialized knowledge in the hardware and or software within the context of the specific workload.
Tech Specs
Warranty Cover Extended service agreement
Full Contract Period 5 years
Service Included Parts and labour
Model HPE Pointnext Tech Care
Model Basic Service
Brand HPE
Packaged Quantity 1

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  • How long does it take for delivery?
    Question by: C Smith on 2021-06-11

    Orders placed via the website before 5pm (Monday - Friday) are usually delivered the next business day. Orders placed over the weekend and bank holidays are despatched the following business day. Please note that orders being shipped to offshore or remote locations may take 2-3 days to be delivered.

    Answer by: admin on 2021-06-11 01:31:17
  • Is this product brand new?
    Question by: G Clarkson on 2021-08-15

    The vast majority of the items we sell are brand new, but we sometime have other product grades available, which provide a great solution for those businesses that are perhaps on a tighter budget. You can see the condition or grade of stock for every product featured on our website. The condition is shown on the top right-hand side of each product page.

    Answer by: admin on 2021-08-15
  • Why is this product much cheaper than I've seen elsewhere?
    Question by: H Anderson on 2022-02-10

    Our expertise with the leading technology manufacturers such as Dell, HP, Lenovo and Microsoft allows us to source the most popular products at the best possible prices and pass those saving onto you. As well as special deals and exclusive products, we can often command volume related discounts because we buy and hold physical stock unlike many of our competitors.

    Answer by: admin on 2022-02-10
  • What is your returns policy for this product?
    Question by: D Jones on 2022-03-13

    We hope you'll be pleased with any product you purchase from us but we appreciate that there are times when you might need to return items to us. We have slightly different returns processes based on whether you are a business or a consumer and the reason for the return. We've summarised the key returns information here but please refer to our terms and conditions for full details.

    Answer by: admin on 2022-03-13