Accessible online services


We want our website to be as accessible as possible. We've designed it in accordance with guidelines laid down by the Web Accessibility Initiative (WAI) to ensure it is usable with a broad range of operating systems, browsers, and specialist assistive technologies.


Taking time over design


We are always looking for ways to improve our website and make it easier to use. As a standard, we employ all the following methods to help achieve this:

  • All pictures have an alternative text description.
  • Our stylesheets allow for text resizing using the View - Text Size option in the browser toolbar.
  • We are committed to Plain English in all our written content.
  • We don't use frames, which are difficult for special browsers to interpret.
  • Our site has been designed without the use of tables except where we need to represent normally tabulated content such as delivery charges.
  • The website can be navigated without the use of a mouse.
  • A non-serif font is used for easier readability.
  • We do not use all-capitals for emphasis.
  • We use a hierarchy of heading markups i.e. an h1 tag for main headings, h2 for secondary headings etc which makes it easier for screen readers to work out the structure of a page.
  • Our site can be viewed in a logical order when all styling is turned off
  • We use an easy-to-see web colour scheme.

We are also working hard to make sure our site has useful content that is laid out in an easy-to-navigate way, taking into consideration people with speech readers


Browser support


The IT Bay website is designed to ensure a consistent appearance across all modern, standards-compliant, web browsing software. We recommend that you use the most up-to-date web browsing software when accessing our website to ensure you can view the site as it was intended.


Helping you make your computer easier to use


To find out more about making your computer more accessible and easy to use, have a look at AbilityNet’s website. They have a range of tips and suggestions relating to accessibility issues.

If there is an instance when our site does not meet the need of a specific disabled user group we will make changes to our current content, wherever appropriate, so that we can become more inclusive to a wider audience. Please contact us if this is the case at [email protected].