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AppleCare for Enterprise - extended service agreement - 3 years - on-site
Part Code:
SFGC2ZM/A
AppleCare for Enterprise - Extended service agreement - parts and labour - 3 years (from original purchase date of the equipment) - on-site - response time: NBD - volume, Tier 2 - for MacBook Air (Mid 2022)
Key Selling Points
- Your AppleCare Account Manager
- IT department - level coverage
- Help for your help desk
- Onsite hardware service
- Additional device repair or replacement
AppleCare for Enterprise starts with an AppleCare Account Manager - your personal liaison with AppleCare. Your AppleCare Account Manager will help review your IT infrastructure, track issues you may be having, and provide monthly activity reports for both support calls and repairs. With continuous support from your AppleCare Account Manager, you and your team will get the most out of AppleCare for Enterprise.
- Your AppleCare Account Manager
AppleCare for Enterprise starts with an AppleCare Account Manager - your personal liaison with AppleCare. Your AppleCare Account Manager will help review your IT infrastructure, track issues you may be having, and provide monthly activity reports for both support calls and repairs. With continuous support from your AppleCare Account Manager, you and your team will get the most out of AppleCare for Enterprise. - IT department - level coverage
Because Apple makes the hardware, operating system, and many applications for every Apple product, AppleCare for Enterprise delivers integrated support and service you can't get anywhere else. You'll get IT department - level support by phone or email for all Apple hardware and software. They will provide support for complex deployment and integration scenarios, including MDM and Active Directory. And if you need help with IBM MobileFirst for iOS apps, we'll help troubleshoot your solution and work with IBM to get your issue resolved. AppleCare for Enterprise provides IT department - level support for six technical contacts you designate. Support is available 24/7 with one-hour response times for top-priority issues, such as when a production service is down. You can also increase the number of technical contacts for an additional fee. - Help for your help desk
AppleCare for Enterprise can help reduce the load on your internal help desk by providing technical support for your employees over the phone, 24/7. Apple will provide technical support for Apple hardware and operating systems; Apple apps such as Keynote, Pages, and Numbers; and personal accounts or settings. - Onsite hardware service
You have the option to get onsite service coverage for two or three years from the date of your hardware purchase. If you have a hardware issue during that time, AppleCare for Enterprise will help get you back up and running quickly. IBM's Global technology services, a worldwide Apple Authorized Service Provider, will provide onsite service within the next business day. - Additional device repair or replacement
In addition to onsite hardware coverage, you can repair up to 2 percent of your covered Mac computers, or up to 5 percent of your covered iPad or iPhone devices, for any reason. So if an employee accidentally damages a device, AppleCare for Enterprise can cover that, too. In most cases, Apple can repair or replace the device within one business day.
Tech Specs
Warranty Cover
Extended service agreement
Full Contract Period
3 years
Service Included
Parts and labour
Model
AppleCare for Enterprise
Brand
Apple
Packaged Quantity
1
Product Faqs
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How long does it take for delivery?Question by: C Smith on 2021-06-11
Orders placed via the website before 5pm (Monday - Friday) are usually delivered the next business day. Orders placed over the weekend and bank holidays are despatched the following business day. Please note that orders being shipped to offshore or remote locations may take 2-3 days to be delivered.
Answer by: admin on 2021-06-11 01:31:17 -
Is this product brand new?Question by: G Clarkson on 2021-08-15
The vast majority of the items we sell are brand new, but we sometime have other product grades available, which provide a great solution for those businesses that are perhaps on a tighter budget. You can see the condition or grade of stock for every product featured on our website. The condition is shown on the top right-hand side of each product page.
Answer by: admin on 2021-08-15 -
Why is this product much cheaper than I've seen elsewhere?Question by: H Anderson on 2022-02-10
Our expertise with the leading technology manufacturers such as Dell, HP, Lenovo and Microsoft allows us to source the most popular products at the best possible prices and pass those saving onto you. As well as special deals and exclusive products, we can often command volume related discounts because we buy and hold physical stock unlike many of our competitors.
Answer by: admin on 2022-02-10 -
What is your returns policy for this product?Question by: D Jones on 2022-03-13
We hope you'll be pleased with any product you purchase from us but we appreciate that there are times when you might need to return items to us. We have slightly different returns processes based on whether you are a business or a consumer and the reason for the return. We've summarised the key returns information here but please refer to our terms and conditions for full details.
Answer by: admin on 2022-03-13